Re-evaluation of CRM training

Afgreiðsla

Turkish Airlines has performed the following actions, as a result of both the recommendation as well as in light of the information received during the investigation:

CRM Training Revisions: Training materials or presentations used to cover the topic of threat and error management, specifically referencing the severe turbulence event, and attendance records or schedules indicating when the updated CRM training was delivered.

• Attendance record form of related crew for extra CRM course (after the incident).
• In 2024 Combined CRM course had case study about severe turbulence and case was examined in accordance with TEM perspective.
• The specific incident in question is now included in Turkish Airlines P3 (cruise relief co-pilot) and TEM E-learning recurrent training presentations and is being examined in accordance with TEM perspective.

Inclusion of PF/PM Roles: Copies of the updated CRM training modules or OM-D where the "Monitoring" and "PM INTERVENTION STRATEGY" sections are revised; Any internal memos or directives issued to reinforce these role definitions.

• Regarding to PM / PF roles, initial CRM course has already included dedicated sections on “Monitoring” and “PM INTERVENTION STATEGY” 
• A Co-pilot classified as Cruise Pilot - that is authorized to relieve a Commander/Captain above FL200. (In addition, while the definition of cruise relief pilot in EASA actually defines a special crew that only performs relief duties (does not land or take off, only allows the crew to rest during the cruise phase), Turkish Airlines practice is to relieve the captain pilot by giving her the authority to sit in the left seat above 20,000ft.)

Task Sharing Procedures: Documentation reflecting the updates under PART B.3.1.1, including references to sections 3.1.1.1 and 3.1.1.3. and flight crew bulletins or procedural manuals reflecting these changes.

• Under B777 PART B 3.1.1 “TASK SHARING” the following sections explicitly address these procedures:
  • 3.1.1.1 The Pilot Flying (PF) and The Pilot Monitoring (PM)
  • 3.1.1.3 Transfer of Duty, Flight Controls and/or Communication (Attachment-7)

Note: Since the standard procedures of Turkish Airlines to be applied in case of threats caused by adverse weather and/or in case of an expectation/information in this direction are available in the Turkish Airlines manuals.

This incident is used as a case study to improve and review Turkish Airlines UPRT (Upset Prevention and Recovery Training) ground and simulator content.

• For ground training, all Turkish Airlines aircraft types, the relevant event has been included in Turkish Airlinesr classroom training and recurrent training since August 2023.

• Directorate of Type Training, published CSIN #76; has been covered in instructors’ meetings for approximately two years.

Finally, for the aim of increased awareness of the cockpit crews against adverse weather-related threats, Turkish Airlines arrange/publish webinars, fleet magazines, announcements, CSIN, recurrent training, etc.